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"I would like to thank our staff for their outstanding contributions which have led to this excellent report. We are delighted with the outcome of this CQC inspection and all of our teams should be rightly proud of this achievement. As an organisation and also in the wider context of the NHS, we are continuing to work in a challenging environment - both financially and in relation to staffing levels; and it is a testament to the work of our dedicated staff group that we consistently provide a high-level of care and compassion to our patients.
"Importantly, we have seen a significant improvement on the CQC report we received two years ago (in 2015). As an organisation we are committed to improving the care we provide and I am confident that our staff group will respond to the report in a positive way to ensure we learn from its insights and continue to improve our services across all of our areas."
Angela Greatley OBE, our chair, said:
"This report is a fantastic accolade for the staff and our board members of CLCH, and reflects the way in which we work with our patients on our journey to becoming an outstanding organisation. I read the report with great pride.
"We are proud of the fact that the CQC rated us as 'Good' overall - the second time in a row that we have received this rating. This result is due to the consistent and high-quality care we provide across the organisation."
"We found examples of outstanding practice in community health services for adults, community health services for children, young people and families, community health inpatient services and community end of life care.
"Managers across the trust promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values. The trust had recognised issues raised in the staff survey and had taken action to address cultural issues.
"The trust engaged well with patients, staff, the public and local organisations to plan and manage appropriate services, and collaborated with partner organisations effectively."
>>The full report is available to read on the CQC website.<<