Walk-in and urgent care centres

Service overview

NHS Walk-in Centres

We run five walk-in and urgent care centres across Barnet, Hammersmith & Fulham, Kensington & Chelsea and Westminster. Care is provided by of Nurse Practitioners, GPs and other healthcare practitioners who give treatment and advice on a range of minor illnesses and injuries, without an appointment.

Location and opening times

Edgware(HA8 0AD) | Finchley(N12 0JE) | Parsons Green(SW6 4UL) | Soho(W1D 3HZ) | Ladbroke Grove/North Kensington (W10 6DZ) 

Treating children

The Edgware, Finchley and St Charles centres see and treat children. Soho does not treat children under 12.  Parsons Green does not routinely treat children but will offer a first assessment and advice on the best alternative service.

Waiting times

We aim for a nurse to see everyone within 20 minutes of arriving for a first assessment (triage) but at busy times it may be longer. We then prioritise patients depending on the seriousness of their condition. This could mean people who arrived after you are treated before you.  We aim for everyone to be seen as quickly as possible  but please note during busy times the waiting time can be over 2 hours and potentially as long as 4 hours. Our official target is to treat everyone within 4 hours of checking in at reception.

We want to ensure that you get the right care; when the nurse assesses you at triage you may be directed to alternative places for treatment.

What we offer 

All of our centres can treat minor injuries and illnesses including:

  • minor ear, nose and throat problems
  • sprains and strains
  • wound infections (please note we do not re-dress wounds at Parsons Green)
  • minor burns and scalds
  • minor head injuries
  • skin conditions
  • chest problems and abdominal pain
  • insect and animal bites and stings
  • minor eye injuries
  • minor injuries to the back, shoulder and chest

All centres provide emergency contraception (including for young people under 12 if necessary).

In addition, Edgware and Finchley walk-in centres and St Charles UCC have access to x-ray facilities and can treat uncomplicated fractures. 

Please contact each location to check what services they offer before arriving.

Charges for overseas visitors

From October 2016 there is no charge for overseas visitors to be seen at our walk-in centres. If you need any prescription medication as part of your treatment the standard NHS charges for prescriptions will apply.

If you are visiting from the European Economic Area and have a valid European Health Insurance Card please bring this with you.

If you have used one of our walk-in centres between April 2015 and October 2016 and were charged as an overseas visitor you may be entitled to a refund. Please contact our Patient Advice and Liaison Service (PALS) on 0800 368 0412 or clchpals@nhs.net



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