Walk-in and urgent care centres

Service overview

NHS Walk-in Centres

Central London Community Healthcare NHS Foundation Trust has Walk in Centres (WiCs) and Urgent Care Centres (UCCs) across London, located as follows;

Parsons Green(SW6 4UL) 

Soho Centre for Health and Care (W1D 3HZ)

St Charles Centre for Health and Wellbeing Ladbroke Grove/North Kensington (W10 6DZ) 

Finchley Memorial Hospital (N12 0JE)

Edgware Community Hospital (HA8 0AD)

What do Walk in Centres and Urgent Care Centres do?

These services provide a walk in treatment service for patients with acute illness and injuries. St Charles UCC, Finchley WIC and Edgware WIC also have x-ray facilities. Soho & Parsons Green Walk in Centres are Nurse Practitioner led and are unable to treat pregnant women. Phlebotomy services are not available at any of the services.

Conditions we treat

  • minor ear, nose and throat problems
  • sprains and strains
  • wound infections 
  • minor burns and scalds
  • minor head injuries
  • skin conditions
  • minor respiratory conditions such as cough
  • mild abdominal pain or discomfort
  • insect and animal bites and stings
  • minor eye injuries
  • minor injuries to the back, shoulder and chest

All centres provide emergency contraception (including for young people under 12 if necessary).

Please contact each location to check what services they offer before arriving.

What can I expect if I attend a Walk in Centre or Urgent Care Centre?

If you attend a Walk in Centre or Urgent Care Centre or Urgent Care Centre, you will be seen for an initial assessment (triage) with a clinician within 20 minutes of registration at reception. At this assessment the clinician will decide if your symptoms can be seen and treated within that centre, if not you will be advised and redirected to another appropriate health care provider. If you can be seen and treated in that centre you will be asked to wait in the waiting area until you are called for a further assessment.

The services aim to see and treat all patients within 4 hours of arrival and patients are seen in order of clinical priority.

Demand for services occasionally exceeds capacity after 4 pm weekdays. At these times, all patients will receive an initial assessment and if unable to offer a full consultation will be redirected to other appropriate healthcare providers (see list below).

Other services you may wish to consider before/instead of attending a Walk in Centre or Urgent Care Centre include;

-         Your local GP- for non-urgent conditions, long-term conditions and repeat prescriptions

-          Your local pharmacy- for advice on common problems such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking. Pharmacists can also help you decide whether you need to see a health professional. Find your local pharmacy here: http://www.nhs.uk/Service-Search/Pharmacy/LocationSearch/10

-          The NHS 111 service- for general health advice and for support when you have run out of medication and your GP or local pharmacy is not open. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones. Call 111 today or find out more here: http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

Charges for overseas visitors

From October 2016 there is no charge for overseas visitors to be seen at our walk-in centres. If you need any prescription medication as part of your treatment the standard NHS charges for prescriptions will apply.

If you are visiting from the European Economic Area and have a valid European Health Insurance Card please bring this with you.

If you have used one of our walk-in centres between April 2015 and October 2016 and were charged as an overseas visitor you may be entitled to a refund. Please contact our Patient Advice and Liaison Service (PALS) on 0800 368 0412 or clchpals@nhs.net



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