Diabetes

Service overview

Our diabetes teams provide support to adults with diabetes in a variety of community locations, and in the homes of housebound patients.

Our teams help patients control their diabetes and reduce the risk of short and long term complications by providing patients with the skills, knowledge and confidence to self-manage their diabetes effectively.

You can contact our Appointments Booking Centre for the diabetes service in Kensington & Chelsea, Hammersmith & Fulham and in Westminster via:

Clinician queries:

T: 020 8102 5520
F: 0300 008 3251
E: cbo@nhs.net (Mon to Fri, 8am to 6pm)

 

Patient queries:

T: 0208 102 5555
E: clcht.bookingsupport@nhs.net​ (Mon to Fri, 9am to 5pm)

Our diabetes teams work in the boroughs of:

  • Barnet
  • Hammersmith and Fulham
  • Harrow
  • Hounslow
  • Kensington and Chelsea (download factsheet here)
  • Merton
  • Westminster

 

Who is our diabetes service for?

  

Our diabetes service is for people with diabetes who are over the age of 18, who are not pregnant, and are registered with a GP in the boroughs of Barnet, Hammersmith and Fulham, Hounslow, Kensington and Chelsea or Westminster. Our Hammersmith and Fulham diabetes service also see people that live in their borough but are registered with a GP elsewhere.

  • Type 1 diabetes (Barnet and Hammersmith and Fulham only)
  • Type 2 diabetes (in all five boroughs)
  

What does our diabetes service do?

  
Services in all boroughs include:

  • Clinics run by a multidisciplinary team
  • Education initiatives

Our clinics provide: 

  • management of insulin
  • care for patients with cardiovascular disease and diabetes
  • care for patients with diabetes related eye disease (Hammersmith and Fulham only)
  • care for people with kidney disease stage 3
  • dietetic advice

We can refer onto:

  • podiatry (foot health)
  • retinal screening
  • secondary care

We also provide home visits and support to homeless people (except Barnet).

Our education initiatives provide:

  • X-PERT & X-POD structured education programmes (except Barnet).
  • X-PERT insulin and Arabic speaking programmes (except Barnet).
  • Diabetes awareness talks to community groups

You can contact X-PERT education in Hounslow:
T: 020 7798 0872
E: CLCHT.HounslowDiabetesEducation@nhs.net
By self referall, you can download the form here.

For Barnet specific education programmes click here.

  

Where do we provide our diabetes service?

  

Our clinics are located in a variety of community locations across Barnet, Hammersmith and Fulham, Hounslow, Harrow, Kensington and Chelsea (download factsheet here), Merton and Westminster.

We also provide care in residential nursing homes as well as people's homes where they are housebound.

  

Who do our diabetes teams work with?

  

Our diabetes teams work closely with the following people:

  • GPs
  • social services
  • learning disabilities teams
  • mental health teams
  • other healthcare professionals involved in a patient's healthcare

In many cases we also work closely with local diabetes support groups. We can also book interpreting services to accompany patients during the consultation.

  

What can you expect from our diabetes service?

  

Patients can see a nurse, dietitian and consultant in one appointment to make the most of their clinic visit. 

We also offer joint appointments at home with the dietitian, specialist nurse and district nurse so that we can work together to ensure best care and advice possible to our patients

We offer group education and one to one educational support.

  

Who works in our diabetes teams?

  

Our diabetes teams are made up of the following specialists:

  • Diabetes specialist nurse
  • Diabetes dietician (Barnet, Hounslow, Kensington and Chelsea, and Westminster only)
  • Diabetes specialist community matron (Hammersmith and Fulham only)
  • Consultant
  • Nurse consultant in diabetes
  • Podiatrists
  • Education assistant (Hounslow and Kensington and Chelsea)
  • GPs with special interest in Diabetes (Barnet only)

  

How do you access our diabetes services?

  

Patients can be referred by your GP, hospital consultant or other healthcare professional.

Patients must be registered with GP surgery in Hounslow to use the Hounslow diabetes service.

In some cases patients and their carers are able to self-refer into our diabetes services, including our group education services such as X-pert.

You can contact X-PERT education in Hounslow:

T: 020 7798 0872
E:  CLCHT.HounslowDiabetesEducation@nhs.net
By self referall,  you can download the form here.

 

  

Feedback and improvement

  

We always welcome feedback on your experience of using our services.

 
Example:

You said: "Before treatment I felt anxious all the time, in discomfort and excluded from society."

We treat all aspects of diabetes including the psychological side and staff are trained in cognitive behavioural therapy. 

If you would like to read other examples of how we respond to feedback, please read our 'You said, we did' section.
  

Service opening times

  

Colville Health Centre
51 Kensington Park Road
London, W11 1PA

Open:
Monday and Wednesday 9am-1pm
Tuesday 1pm-5pm
Thursday 9am-1pm and 1pm-5pm

Edgware Community Hospital
Outpatients A
Burnt Oak Broadway
Edgware, HA8 0AD

Open:
Monday 9.30am-5pm
Tuesday 9.30am-5pm
Thursday 9.30am-5pm

Finchley Memorial Hospital
Granville Road
London, N12 0JE

Open:
Tuesday 2pm-5pm
Wednesday 9.30am-5pm
Thursday 9.30am-5pm
Friday 9.30am-12.30pm

Parkview Centre for Health and Wellbeing
56 Bloemfontein Road
London, W12 7FG

Wednesday 9am-5pm

Parsons Green Health Centre
5-7 Parsons Green
London, SW6 4UL

Open: 
Tuesday 9am-5pm
Wednesday 1pm-5pm 

South Westminster Centre for Health
St George's House
82 Vincent Square
London, SW1P 2PF

Open:
Monday 9am-5pm
Tuesday 9am-5pm
Thursday 9am-5pm 

St Charles Centre for Health and Wellbeing
Exmoor Street 
London, W10 6DZ

Open:
Monday 9am-5pm 

Vale Drive Primary Care Centre 
Diabetes Community Clinic  
Vale Drive
Barnet, EN5 2ED

Open:
Tuesday 9.30am-5pm 

Violet Melchett Clinic
30 Flood Walk
London, SW3 5RR

Open:
Wednesday 1pm-5pm 

Westminster Diabetes Service, Health @ the Stowe (previously based at 4b Maida Vale, W9 1SP)
260 Harrow Road
London, W2 5ES

Open:
Monday-Friday 9am-5pm (clinics start at 8am)

Holly Road Medical Centre 
2A Holly Road
London, W4 1NU

Open:
Monday - Friday 9am-5pm, Saturday 9am-4pm

The Practice 
3rd Floor
Feltham Centre for Health
The High Street 
Feltham
Middlesex, TW113 4GU 

Open:
Monday - Friday 9am-5pm

The Practice
Heart of Hounslow
92 Bath Road
Hounslow, TW3 3LN  

Open:
Monday, Wednesday, Thursday, Friday 9am-5pm

 

  
 

Referrers

This information is for GPs and other healthcare professionals who refer patients to our diabetes teams.

Referral criteria for our diabetes services

  

Our diabetes service is for people with diabetes who are over the age of 18, who are not pregnant, and are registered with a GP in the boroughs of Barnet, Hammersmith and Fulham, Hounslow, Kensington and Chelsea, and Westminster. Our Hammersmith and Fulham diabetes service also see people that live in their borough but are registered with a GP elsewhere.

  • Type 1 diabetes (Barnet and Hammersmith and Fulham only)
  • Type 2 diabetes (Kensington and Chelsea, Hammersmith and Fulham, Hounslow and Westminster)
  

What referral information do our diabetes teams need?

  

Our teams require the following information to triage a patient referral:

Patient details

  • patient name
  • patient address
  • patient contact details
  • patient date of birth
  • patient NHS number
  • ethnicity
  • spoken language

Medical details

  • most recent blood glucose
  • reason for referral
  • active problems
  • significant past problems
  • current medication
  • relevant past medication
  • known allergies
  • whether the referral is urgent, non urgent, or routine 

Referrer details

  • referrer name
  • referrer organisation
  • referrer address
  • referrer contact details
  

How do you refer to our diabetes service?

  

Barnet Community Diabetes Service
T:020 8732 6227 or to make appointments call 020 8732 6328
F:020 8732 6915

Barnet referral form and referral guidance.

Hammersmith and Fulham  Community Diabetes Service
T: 020 8846 6223
F: 0300 008 3251 (Central Booking Office)
E: CLCHT.HFDiabetesService@nhs.net

Please be advised that 

Kensington and Chelsea  Community Diabetes Service
T: 020 7792 7779
F: 0207 792 7754
E: diabetes.service@clch.nhs.uk

Kensington and Chelsea referral form

Westminster  Community Diabetes Service
T: 020 3219 5300
F: 020 3219 5301
E: diabetes.wpct@nhs .net

Hounslow Community Diabates Service 
T: 05511 434 900
E: Hounslow.RFS@nhs.net

Hounslow diabetes intermediate care referral form
Hounslow diabetes podiatry referral form

The service in Hounslow also has a clinician helpline that you can contact on: 07815716838

  

Waiting times for our diabetes services

  

Barnet, Hammersmith and Fulham, Kensington and Chelsea and Westminster

Urgent waiting time: 2 days
Routine waiting time: 28 days

Hounslow

Urgent waiting time: 4 weeks
Routine waiting time: 6 weeks
24 hour podiatry referral  

 

  

Core hours for our diabetes services

  

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00* 
Wednesday: 09.00 - 17.00 
Thursday: 09.00 - 17.00 
Friday: 09.00 - 17.00*
Saturday: Closed 
Sunday: Closed

*Our Westminster service opens at 08.00 on Tuesdays and Fridays.

  

Discharge criteria for our diabetes services

  

Patients can be discharged back into the care of their GP in the following circumstances:

  • completion of a package of care
  • patient request
  • 1 or more DNAs (missed appointments)
  • 2 cancellations
  • patient transferred to secondary care
  

Management contacts for our diabetes services

  

Referrers can contact our service managers with any queries they have about our diabetes services.

Mark Mbogo
Diabetes and Dietetics Service Manager
Barnet, Hammersmith and Fulham, Kensington and Chelsea, and Westminster
M: 077 6804 2369
E: mark.mbogo@clch.nhs.uk

  
 

Useful links

For more information about diabetes and how it is treated by the NHS please click on the following links:

www.diabetes.org.uk

www.diabetes.nhs.uk

www.nice.org.uk


For more information about diabetes education and support locally click on the following link:

www.knowdiabetes.org.uk

Locations

 

Please contact the area that corresponds with the location of your GP surgery:

Barnet Community Diabetes Service
T:020 8732 6328 
F:020 8732 6613

Hammersmith and Fulham  Community Diabetes Service
T: 020 8846 6223
F: 0208 846 6246

Kensington and Chelsea  Community Diabetes Service
T: 0208 962 4499 
F: 0207 792 7754
E: diabetes.service@clch.nhs.uk

Westminster  Community Diabetes Service
T: 020 3219 5300
F: 020 3219 5301
E: diabetes.wpct@nhs .net

Hounslow  Community Diabates Service 
T: 020 7798 0860 / 07940 473 398 (9am - 5pm)
F: 0300 008 3282
E: clcht.hounslowdiabetesicsservice@nhs.net  

 
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