Diabetes

Our diabetes service is for people with diabetes who are over the age of 18, who are not pregnant, and are registered with a GP in the boroughs of Barnet, Hammersmith and Fulham, Kensington and Chelsea or Westminster. Our Hammersmith and Fulham diabetes service also see people that live in their borough but are registered with a GP elsewhere.

• Type 1 diabetes (Barnet and Hammersmith and Fulham only)
• Type 2 diabetes (in all four boroughs)

• Clinics run by a multidisciplinary team, and
• Education initiatives.

Our clinics provide: 

• management of insulin
• care for patients with cardiovascular disease and diabetes
• care for patients with diabetes related eye disease (Hammersmith and Fulham only)
• care for people with kidney disease stage 3
• dietetic advice

We can refer onto:

• podiatry (foot health)
• retinal screening
• secondary care

We also provide home visits and support to homeless people (except Barnet).

Our education initiatives provide:

• X-PERT & X-POD structured education programmes (except Barnet).
• X-PERT insulin and Arabic speaking programmes (except Barnet).
• Diabetes awareness talks to community groups

Our clinics are located in a variety of community locations across Barnet, Hammersmith and Fulham, Kensington and Chelsea (download factsheet here) and Westminster.

We also provide care in residential nursing homes as well as people's homes where they are housebound.

Our diabetes teams work closely with the following people:

• GPs
• social services
• learning disabilities teams
• mental health teams
• other healthcare professionals involved in a patient's healthcare

In many cases we also work closely with local diabetes support groups. We can also book interpreting services to accompany patients during the consultation.

Patients can see a nurse, dietitian and consultant in one appointment to make the most of their clinic visit. 

We also offer joint appointments at home with the dietitian, specialist nurse and district nurse so that we can work together to ensure best care and advice possible to our patients

We offer group education and one to one educational support.

Our diabetes teams are made up of the following specialists:

• Diabetes specialist nurse
• Diabetes dietician (Barnet, Kensington and Chelsea, and Westminster only)
• Retinal screener (Hammersmith and Fulham, and Westminster only)
• Diabetes specialist community matron (Hammersmith and Fulham only)
• Consultant
• Nurse consultant in diabetes
• Podiatrists
• Education assistant (Kensington and Chelsea only)

• GPs with special interest in Diabetes (Barnet only)

Patients can be referred by your GP, hospital consultant or other healthcare professional.

In some cases patients and their carers are able to self-refer into our diabetes services, including our group education services such as X-pert.

We always welcome feedback on your experience of using our services. If you do have feedback please use our online form.

Example:
You said: "Before treatment I felt anxious all the time, in discomfort and excluded from society."

We treat all aspects of diabetes including the psychological side and staff are trained in cognitive behavioural therapy. 

If you would like to read other examples of how we respond to feedback, please read our 'You said, we did' section.

Our diabetes service is for people with diabetes who are over the age of 18, who are not pregnant, and are registered with a GP in the boroughs of Barnet, Hammersmith and Fulham, Kensington and Chelsea, and Westminster. Our Hammersmith and Fulham diabetes service also see people that live in their borough but are registered with a GP elsewhere.

• Type 1 diabetes (Barnet and Hammersmith and Fulham only)
• Type 2 diabetes (Kensington and Chelsea, Hammersmith and Fulham, and Westminster)

Our teams require the following information to triage a patient referral:

Patient details

• patient name
• patient address
• patient contact details
• patient date of birth
• patient NHS number
• ethnicity
• spoken language

Medical details

• most recent blood glucose
• reason for referral
• active problems
• significant past problems
• current medication
• relevant past medication
• known allergies
• whether the referral is urgent, non urgent, or routine 

Referrer details

• referrer name
• referrer organisation
• referrer address
• referrer contact details

Barnet Community Diabetes Service
T:020 8732 6227 or to make appointments call 020 8732 6328
F:020 8732 6915

Hammersmith and Fulham  Community Diabetes Service
T: 020 8846 6223
F: 0208 846 6246

Kensington and Chelsea  Community Diabetes Service
T: 020 7792 7779
F: 0207 792 7754
E: diabetes.service@clch.nhs.uk
Kensington and Chelsea referral form

Westminster  Community Diabetes Service
T: 020 3219 5300
F: 020 3219 5301
E: diabetes.wpct@nhs .net

Urgent waiting time: 2 days
Routine waiting time: 28 days

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00* 
Wednesday: 09.00 - 17.00 
Thursday: 09.00 - 17.00 
Friday: 09.00 - 17.00*
Saturday: Closed 
Sunday: Closed

*Our Westminster service opens at 08.00 on Tuesdays and Fridays.

Patients can be discharged back into the care of their GP in the following circumstances:

• completion of a package of care
• patient request
• 1 or more DNAs (missed appointments)
• 2 cancellations
• patient transferred to secondary care

Referrers can contact our service managers with any queries they have about our diabetes services.

Mark Mbogo
Diabetes and Dietetics Service Manager
Barnet, Hammersmith and Fulham, Kensington and Chelsea, and Westminster
M: 077 6804 2369
E: mark.mbogo@clch.nhs.uk