Service overview

Our continence service provides care to adults with complex continence issues. It offers a comprehensive range of support to help people self-manage and remain independent, or to adapt and modify their lifestyles to adjust to increasing dependence.  Housebound patients are seen by district nurses in the first instance.

This service is for:
  • Patients 18 years and over
  • Living or registered with a GP in Barnet, Kensington & Chelsea and Wandsworth
Who can refer:
  • GPs
  • District nurses
  • Health visitors
  • Social services
  • Other healthcare professionals
  • Patients can also self-refer 
Barnet also has Stoma Nurse Specialist service for any patient who has had a stoma formation.


Kensington & Chelsea clinician queries:

T: 020 8102 5520
E: (Mon to Fri, 8am to 6pm)

Kensington & Chelsea patient queries:

T: 0208 102 5555
E:​ (Mon to Fri, 9am to 5pm)



This information is for GPs and other healthcare professionals who refer patients to our adult continence teams.

Referral criteria:

  • Patients 18 and over
  • Bladder and/or bowel dysfunction
  • Living or registered with a GP in Barnet, Kensington & Chelsea and Wandsworth

Clinics are held Monday to Friday 9.00am - 5.00pm  at various locations.  No clinics on weekends and bank holidays.

Wandsworth referral information



How do you refer to our continence service?


Our adult's continence teams can accept referrals by fax or post. You can contact our teams directly via the following details:

Barnet continence team
Finchley Memorial Hospital
Granville Road 
North Finchley 
N12 0JE

P: 020 8349 7465
F: 0300 008 3170

Kensington & Chelsea adult's continence team:
Community Clinic 2
St Charles Centre for Health & Wellbeing
Exmoor Street
W10 6DZ

P: 0208 102 5555

If you are a health professional looking to refer a patient into our Kensington & Chelsea continence service please download this referral form.

If you are a patient looking to refer yourself into our Kensington & Chelsea continence service then please download this referral form.

Wandsworth referral information


Discharge criteria for our continence service

  • Completion of treatment
  • 1 did not attend (DNA)
  • 2 failed or missed appointments
  • No response to letter offering appointment and subsequent follow up appointments
  • At patient's request


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