Privacy statement

Central London Community Healthcare NHS Trust ("CLCH" or "we" or "us") recognises the importance of respecting the privacy rights of all individuals. This Privacy Notice has been written to tell you what to expect when the Trust collects personal and confidential information. It mainly applies to;

  • All patients / service users of CLCH services
  • All employees, including but not limited to permanent staff, agency and temporary staff, volunteers, students
  • Visitors to any of our geographical sites and internet website
  • Individuals taking part in any surveys conducted by CLCH
  • Job applicants and former employees
  • Complainants
  • Individuals exercising the right of subject access or freedom of information

 Downloadable materials for keeping your information safe:

Information collection and usage


In order to provide a healthcare service, we need to collect and use personal information for a range of purposes. Primarily, we collect data for healthcare and administration purposes. For example, a health professional will record details such as patient's treatment as this is essential information in order to provide a healthcare service. Patient consent will be sought whether this is implied or explicit.   

There are some cases where it is necessary and a legal requirement to process personal information even without the consent of service user or staff member.

CLCH respects patient choice and will respect an individual's request to withhold information from someone or an agency unless there is a legal requirement to disclose the information.

Other purposes for data collection and usage may include;

  • Staff Administration, i.e. pay, discipline, work management
  • Service improvement purposes, i.e. patient satisfaction survey
  • Training purposes to ensure staff are adequately trained to carry out their role
  • To conduct an investigation in response to a complaint or police enquiry
  • Accounts and records, i.e. keeping accounts related to business activity, customers, financial management, responding to freedom of information requests
  • Research purposes, i.e. health or scientific research (any published data will always be anonymous)
  • Performance monitoring and analysis to help us assess the quality and standard of our healthcare services

Processing information


As noted above, there are a number of reasons why we collect and use data. In all cases, the processing of personal and confidential information will comply with provisions and exemptions of the Data Protection Act 1998.

We may also provide information to other organisations, for example another NHS Trust for healthcare purposes. CLCH makes every effort to establish a written form of agreement / contract in such cases to ensure that all personal information is kept secure and is not disclosed to any unauthorised individuals. Any processing of personal information for purposes other than those specified or legally justified will require the consent of the data subjects; a principle which CLCH strictly adheres to.

CLCH has entered into a strategic partnership with Capita PLC to provide a number of back office functions including the provision of Information Management, Technology and Reporting services. In this contractual agreement Capita PLC processes data for which CLCH is the Data Controller for either patients or staff. Any information that CLCH holds on patients is as a consequence of direct care. The contract with Capita PLC includes confidentiality, information security, staff responsibilities and training requirements to ensure data is kept secure and confidential. The services provided by Capita that require processing personal data include:


  • Operational reporting to improve service delivery
  • Data quality investigation and reporting 
  • Expert support to clinical systems

Links to other websites


Our website may contain links to other websites that may be of interest. However, once you click on these links and exit our site, please be aware that we do not have any control over the content or management of that website. As a result, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites as these are not subject to this privacy notice. We recommend that you review the websites privacy policy as a precautionary measure.




A cookie is a piece of data stored on the user's hard drive while they are visiting a particular website. It contains simple information about the user's identity but no personal information. The benefit of using cookies is that it allows us to monitor website traffic and record user's preferences. CLCH acknowledges and complies with the recent changes to the rules and regulations in regards to using cookies and similar technologies for storing information. CLCH will ensure that the use of cookies is managed in accordance with national and legal guidelines, such as those that require the consent of website visitors for their use.

For more information on cookies, and how our website uses them, please see our cookie statement.


Personal control over your information


We appreciate that not everyone wants their information to be used in the ways that have been identified. You may choose to restrict the collection or use of your personal information in the following ways;

  • Whenever you are asked to fill in a form on the website or manually, look for the option to indicate that you do not want the information to be shared for the specified purposes
  • If you have previously agreed for us to use your personal information for a particular purpose, you may change your mind at any time by writing to or emailing us. Please note that this only applies in cases that do not conflict with our legal obligations. 

We will not sell, distribute or lease your personal information to third parties without your consent.  

Due to medical and legal requirements, CLCH are not permitted to remove any data from a record even when this is incorrect. Of course, we will endeavour to correct any inaccuracies of information but please note that this will be amended accordingly without deleting any of the data itself. If you believe that any information we are holding on you is incorrect or incomplete, then please write to us using the contact details below.

You may request details of personal information we hold about you under the Data Protection Act 1998, this is known as a subject access request. If you would like a copy then please write to;

Information Governance Team,
Central London Community Healthcare NHS Trust,
Christopher Ward, St Charles Centre for Health & Wellbeing,
Exmoor Street, London W10 6DZ

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