Quality councils

(Updated 21 March 2017)

At CLCH we're launching a new way to drive service improvements.

Our new quality strategy for 2017-2020 is about taking us from Good to Outstanding in the Care Quality Commission ratings. To help do this we are setting up new quality councils.

The councils will be led by frontline staff and will identify improvements that could be made to services. We're also going to have patient representatives on each council. Patient reps will be active members of the council, working with our staff to drive a project through to success.

We received a fantastic response to a mail-out asking for people interested in joining the councils. So many that we've had to close the applications for now. We're working through requests and will be in touch with people shortly.

What are the quality campaigns?

  • Positive patient experience - Changing behaviours and care to enhance the experience of our patients and service users.
     
  • Preventing harm - Reducing unwarranted variations in care and increasing diligence in practice.
     
  • Smart, effective care - Ensuring patients and service users receive the best evidence based care, every time.
     
  • Modelling the way - Providing world class models of care, education and professional practice.
     
  • Here, happy, heard and healthy - Recruiting and retaining an outstanding workforce.
     
  • Value added care - Using enhanced tools, technology and lean methodologies to manage resources well including time, equipment and referrals.

There is more information about the campaigns in our quality strategy.

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